Driving Excellence Through Total Quality Management 2

For Philippine CPAs (P250)

Buy $4.30

Course curriculum

1. PRC Rules, Time Zone and Other Reminders
2. Steps for Online Submission of Self-Directed Learning CPD Training Certificates to the PRC-CPDAS
1. Program of Activities, Description, and Learning Objectives
2. Learning Outcomes
3. Narrative Report on Learning Template and Guide
4. PRC-CPDAS Application Form to Credit SDL (Word file)
5. PRC-CPDAS Application Form to Credit SDL (PDF version)
1. Test Your Knowledge
1. Handouts - Driving Excellence Through Total Quality Management 2
1. Driving Excellence Through Total Quality Management 2 - Handouts
2. Use Checksheets
3. Quality Club Tomorrows Leaders
4. Organize Your Quality Tool Belt
5. Fishbone Diagram Stop Bully
6. 3-Factor-Doe Template
7. Aligning Improving Key Measures - St. Davids Baldrige
8. Journey to Perfect Mayo Clinic
9. North Mississippi Health Services
10. Texas Restaurant Excellence
1. Module Overview - Driving Excellence Through Total Quality Management 2
1. Employee Involvement And Empowerment
2. Dimensions of Process Management
3. Cost of Quality
4. Cost of Non-conformance and Conformance
1. Section Review
1. ISO 9001
2. The Malcolm Baldrige National Quality Award
1. Section Review
1. EFQM Excellence Model
2. Radar
3. The Australian Business Excellence Framework
1. Section Review
1. Tools and Techniques for Implementing TQM
2. Quality Function Deployment (QFD) and Failure Modes and Effects Analysis (FMEA)
3. Eight Disciplines (8D) Model
4. Other Tools
5. Conclusion
1. Section Review
1. List of Scenarios
2. Scenario 1
3. Scenario 1 - Questions
4. Scenario 2
5. Scenario 2 - Questions
6. Scenario 3
7. Scenario 3 - Questions
1. CASE STUDY: How Tesco Supermarket’s Total Quality Management (TQM) Techniques Improved its Efficiency and Effectiveness
2. CASE STUDY Questions
1. Driving Excellence Through Total Quality Management 2 - Quiz
1. Evaluation Form - Driving Excellence Through Total Quality Management 2

About this course

$4.30
49 lessons

Instructor

Jeff-Mike Smith Sule CIA, FRIAcc, EnP, REB, REA, CPA, MICB

Lecturer

Jeff-Mike Smith Sule is a national speaker specializing in topics such as auditing, accounting, finance, business process management, and organizational transformation. Jeff-Mike began his professional journey as an IT Auditor and later transitioned to Financial Auditor at SGV & Co. During and beyond his tenure at SGV, he held key management roles and served as a faculty member at prestigious educational institutions, including Ateneo de Manila University (ADMU), De La Salle University (DLSU), Mapúa University, Far Eastern University (FEU), Philippine Christian University (PCU), and PUP. Additionally, he contributed as an accreditor for the Association of Local Colleges and Universities. A distinguished scholar, he graduated Magna Cum Laude, from the Polytechnic University of the Philippines (PUP) with a Bachelor of Science in Accountancy. He also ranked 7th place in the October 2010 CPA Licensure Exam and 2nd place in the 2014 Real Estate Appraiser Licensure Exam.

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