Systematic Problem Solving with Root Cause Analysis: Practical Applications in Business and Audit Practice

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Course curriculum

1. PRC Rules, Time Zone and Other Reminders
2. Steps for Online Submission of Self-Directed Learning CPD Training Certificates to the PRC-CPDAS
1. Program of Activities
2. Learning Objectives and Outcomes
3. Narrative Report on Learning Template and Guide
4. PRC-CPDAS Application Form to Credit SDL (Word file)
5. PRC-CPDAS Application Form to Credit SDL (PDF version)
1. Test Your Knowledge
1. Handouts
2. Systematic Problem Solving with Root Cause Analysis: Practical Applications in Business and Audit Practice - Part 1 (PowerPoint slides)
3. Systematic Problem Solving with Root Cause Analysis: Practical Applications in Business and Audit Practice - Part 2 (PowerPoint Slides)
1. Module Overview
2. Introduction to Systematic Problem Solving and Root Cause Analysis: Practical Applications in Business and Audit Practice
3. Principles And Applications of Root Cause Analysis
1. The Problem
2. Grasp The Situation
3. Cause Investigation
4. Problem Correction and Error Proofing
1. SECTION REVIEW 1 (PROBLEM SOLVING FUNNEL)
1. What Is the 5 Whys
2. How To Complete, Key points And Drawbacks Of 5 Whys
1. SECTION REVIEW 2 (5 WHYS)
1. Case Study: Lehman Brothers and the Subprime Mortgage Crisis
2. PDF of Case Study: Lehman Brothers and the Subprime Mortgage Crisis
3. Additional Reference Materials: Lehman Brother 2007 Annual Report
4. Additional Reference Materials: Lehman Brothers 2007 Annual Report
1. Cause and Effect
2. Cause and Effect Diagram
1. Checklist For Factor Man, Method, And Machine
2. Checklist For Factor Material, Measurement, Environment
1. Fishbone/ Ishikawa Diagram
2. Exercise Questions
1. The Pareto Principle
2. Illustration: Constructing a Pareto Chart
3. How to Construct a Pareto Chart
4. Tips and Tricks
1. SECTION REVIEW 3 (PARETO CHART)
1. Pitfalls to Avoid
1. SECTION REVIEW 4 (PITFALLS TO AVOID)
1. Key Points
1. Systematic Problem Solving with Root Cause Analysis: Practical Applications in Business and Audit Practice
1. Systematic Problem Solving with Root Cause Analysis: Practical Applications in Business and Audit Practice

About this course

Free
42 lessons

Instructor

Jeff-Mike Smith Sule CIA, FRIAcc, EnP, REB, REA, CPA, MICB

Lecturer

Jeff-Mike Smith Sule is a national speaker specializing in topics such as auditing, accounting, finance, business process management, and organizational transformation. Jeff-Mike began his professional journey as an IT Auditor and later transitioned to Financial Auditor at SGV & Co. During and beyond his tenure at SGV, he held key management roles and served as a faculty member at prestigious educational institutions, including Ateneo de Manila University (ADMU), De La Salle University (DLSU), Mapúa University, Far Eastern University (FEU), Philippine Christian University (PCU), and PUP. Additionally, he contributed as an accreditor for the Association of Local Colleges and Universities. A distinguished scholar, he graduated Magna Cum Laude, from the Polytechnic University of the Philippines (PUP) with a Bachelor of Science in Accountancy. He also ranked 7th place in the October 2010 CPA Licensure Exam and 2nd place in the 2014 Real Estate Appraiser Licensure Exam.

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